Complaint

I don't understand because you called and you even wrote here that my account is canceled you and you won't debit again, what have changed and what is this amount due for?

Which account, can you tell me how much I'm paying per month because I don't know how did you get to this R532. 27

25 Mar 2024 at 14:38

Thank you for taking our call, as per our conversation upon further investigation we have established that your cancellation was requested February 26th 2024 and payment of outstanding invoices at the time (December and January) were settled however as a post-paid paying client (meaning on your selected payment date you are paying for previous month's service). The amount paid on 2024-03-25 is for your February service, which you are liable for as all usage is considered to be incurred by the account holder citing you did not request a sim swap prior to the cancellation request. There will be no further debit as we have facilitated an immediate cancellation on your account.

Can I request the recording where I can be able to see and understand why I'm I paying paying for February your consultant told me to pay R998.00 in order for them to continue with the cancelation. Have checked the payment history?

Rain’s reply

26 Mar 2024 at 11:26

The business has rep**** privately, and only Neziswa K can view this message. Why do businesses and reviewers write private replies?

What have changed this?

I need answers and the money that you already taken from me, why are still trying to take my money after what you have written above?