Complaint

I have not received any feedback from Rain, instead I got an email telling they have billed correctly. How can they bill correctly on the 3rd of May 2021 when I received their deduction in the morning, I then called to cancel and request a refund, on the same day? I have not received a statement nor a phone call from them. One of my friends has also terminated their services. If don't receive a phone call explaining to me why my refund is not received yet, will keep telling more people how the ***** people's monies. Rain's policy is you get a refund according to how much data you have used when cancelling. Clearly I used it all in the morning when I cancel my subscription.