Complain of poor service

Complain

The sad part is that for months now around 6pm I experience network problem and when I call in, the automated machine answer will tell you to request a call back because I wait forever and no one will answer the call. The reason the date changed from 25th to 1st it was not entirely my decision, I explained to the consultant last week that your system says my invoice is on the 1st but you are disconnecting my service on the 25th. She said she is going to escalate the matter and come back to me,she never came back. Then this morning without any notice they disconnect the internet. I called in expecting to get help, but I was told way to get off, that if I don't understand he will drop the call. That time is me who called him. He was impatient with me. My knowledge is that rain is pay as go, if I don't pay you disconnect me, but since I paid you on the 25th of June, the next payment is 25th July. The issue of the 1st it was your system errors which you were fixing but you now made it my case.

Thank you for your response, I hope you will be able to fix this issue and also the network issue in the evening, ut has been months now. I hope you will talk to this consultant to be helpful and respectful and patient to customers.

Hi rain

I didn't charge the day, I said to the consultant during that time of the issue, I realized that on the app the payment date is 1st of every month and you are dedication is on the 25th, I think this could be the issue of network problems on my end and she said let me escalate the matter and will get back to you.

Hi Rain

Thank you for calling back and resolving the issue, it really shows customer care. I have been with you since 2018/2019. The consultant was helpful and professional, thank you bongekile. Thank you rain.

Hi rain

This is highly appreciated, thank you for the good service in your end.