Complain I have paid rain 5G network through my rain app and they haven't updated my pay on the accounts and I have been experiencing interrupted internet connection

Complain I have paid rain 5G network through my rain app and they haven't updated my pay on the accounts and I have been experiencing interrupted internet connection. I have logged tickets, I have called them no one responded and no one got back to me, for 9 days they can't see that I have paid. 15 days to go I have to make another payment and I haven't got service