Complain

This is the third time I write about rain in less than a month , rain is not treating it's customers right, their service is very very poor and the behavior is unacceptable, if I don't get help like I requested in my first review I'm taking legal action because there's no way I'm paying for router that I haven't used since I bought it, and today they tried to debit in my account and it declined, so it means if I had transfered money I to that account I would've been debited for something that I haven't used?it's been a month now trying to get touch with rain and nothing is happening. I AM NOT HAPPY AT ALL, and as I'm the first time client of rain I'm not really happy, I'm evening thinking of canceling my deal with rain I will buy a vodacom router