Complain

Yes I dont dispute that but I was only given access to offpeak data it was not the unlimited package so my argument is that i was on offpeak for those two months which is R250 a month but rain wants to pay R479 for both months which i find it unfair because i was on offpeak. If I was on the unlimited package for both months i won't have problem with the bill but i was on offpeak so.

That is not true i called Rain and they also confirmed that the last two months i use the data show i was on offpeck package. They sent me the break down and it show i was on offpeak.They even said they don't know how my package changed and asked me if I changed it and I told them no. I can send you the breakdown. The problem is you just look at the package i took when I got the sim card but when you open my usage for the last two months I used the data it show that I was using offpeak data. Is it possible if I can send you the breakdown of my usage that they sent me?

I sent it

Good day Nteseng

Its been months now of me waiting for the feedback you promised but all I got is nothing from you or rain.all you have done was to just ignore me and all the countless email I have sent you. I promise to check what time I was accessing the data for the last two months I was using rain and get back to me but till this day I have got any feedback from you.

I really don't understand what is so difficult for rain to check what time I was accessing the data cause surly that is a simple thing.

Good day Nteseng

This is very simple im sure you have my usage and the times when my sim start working the data. Cause now we going back and forth with something that can be fix so easily.
Now I was sent my usage by you guys which also back up what I was saying but now you tell me the usage you sent me is not correct ? I really don't understand.i been telling you guys I was using of pick data for the last 2 months of using your data.
I called in telling you guys that and I was sent my usage and the usage also confirmed the same thing i was telling you but you guys still basically saying I am lying.
I worked for vodacom and I am currently working for cell c.we can track a person usage and times a person was accessing their data.So i want to know what's so difficult about doing that on your side

I don't understand which but of this don't you guys understand.

Yes I dont dispute the package i took.but i didnt pay my account the last two months i was using the sim data.Then when i did pay for the first month I was only given access to offpeak data it was not the unlimited package same happened the second month.i ever requested for that.Now you guys keep telling me i was using the unlimited package the last two months but you can't prove it.i requested my usage it also state i was using offpeak data but you guys say i must not believe what's in black and white which is a usage i was sent by you which also backs up what i have been saying. I have been telling you the same thing GET THE TIMES AND SEE WHAT TIMES I WAS ACCESSING THE DATA THOSE TWO MONTHS AND SEE IF I AM LYING OR NOT THATS SIMPLE!!! so my argument is that i was on offpeak for those two months which is R250 a month but rain wants to pay R479 for both months which i find it unfair because i was on offpeak. If I was on the unlimited package for both months i won't have problem with the bill but i was on offpeak so.

But thats what i am saying that did happened i had the benefit ofca 19 hours unlimited off-peak plan and the only way to prove or to see that is to pull out the times I used or had access to the data why is it so difficult for you guys to pull that information it will just sort out alot of coming back and forth