Complain :Cease Harassment and Correct Account Error Immediately

Dear Rain Support Team,

I am writing to formally raise a complaint regarding the repeated calls and messages I have been receiving about a SIM card that I cancelled some time ago. The service has not been active, the SIM card has not been in use, and I do not owe any outstanding balance on this account.

Despite this, I continue to receive calls and messages demanding payment for a service that is not active and has not been used. This is unacceptable and amounts to harassment.

I request the following immediately:

Stop all calls and messages related to this cancelled SIM card.

Correct your records to reflect that the account was cancelled and no money is owed.

Provide written confirmation that the account has been fully closed and that no further charges or communication will be issued.

I am extremely dissatisfied with the way this matter has been handled and expect it to be resolved promptly.

Regards, David Maliehe