MM
Modikwa M
1 reviews | Active since Nov 2023
05 Nov 2024, 07:13
Complain
Complain
I have since made payment on the 26th October 2024, rain 5G network, I experience interrupted internet connection, I have called in no one answers the phone, I have been on the phone for more than an hour every day hoping someone will answer the phone but nothing. Their system is not updated my payment since then, I have submitted the proof of payment through email no acknowledgement no response. I have used their rain app, log a ticket every day no solution, not one person called. I don't know what do, I work from home. I depend on the internet.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 Nov 2024, 07:19Hi Modikwa,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Rain's reply05 Nov 2024, 07:19
Official
Hi Modikwa,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection trouble, and we'll be in contact soon.
Regards,
rain.
MM
Modikwa M's updateReviewer Update
10 Nov 2024, 21:01Greetings
Since then my network issues has never been solved, I was told my account is in arrears, I then submitted proof of payments from November 2023 till to date, no one has contacted me since. I don't have internet connection, every evening they deliberately disconnect me. They never answer calls and they never call back. It 14 days during the day interrupted connection, evening they disconnect me. I have reported this matter with their accounts department, they don't care they don't call back. I don't understand how can I be in arrears when I pay through my rain app. And rain is not a subscription if you don't pay you don't get internet, as i pay 25th of the month. I have lost money, I work from home, I depend on internet to work. I getting frustrated clients because of interrupted connection.
Since then my network issues has never been solved, I was told my account is in arrears, I then submitted proof of payments from November 2023 till to date, no one has contacted me since. I don't have internet connection, every evening they deliberately disconnect me. They never answer calls and they never call back. It 14 days during the day interrupted connection, evening they disconnect me. I have reported this matter with their accounts department, they don't care they don't call back. I don't understand how can I be in arrears when I pay through my rain app. And rain is not a subscription if you don't pay you don't get internet, as i pay 25th of the month. I have lost money, I work from home, I depend on internet to work. I getting frustrated clients because of interrupted connection.
MM
Modikwa M's update10 Nov 2024, 21:01
Reviewer Update
Greetings
Since then my network issues has never been solved, I was told my account is in arrears, I then submitted proof of payments from November 2023 till to date, no one has contacted me since. I don't have internet connection, every evening they deliberately disconnect me. They never answer calls and they never call back. It 14 days during the day interrupted connection, evening they disconnect me. I have reported this matter with their accounts department, they don't care they don't call back. I don't understand how can I be in arrears when I pay through my rain app. And rain is not a subscription if you don't pay you don't get internet, as i pay 25th of the month. I have lost money, I work from home, I depend on internet to work. I getting frustrated clients because of interrupted connection.
Since then my network issues has never been solved, I was told my account is in arrears, I then submitted proof of payments from November 2023 till to date, no one has contacted me since. I don't have internet connection, every evening they deliberately disconnect me. They never answer calls and they never call back. It 14 days during the day interrupted connection, evening they disconnect me. I have reported this matter with their accounts department, they don't care they don't call back. I don't understand how can I be in arrears when I pay through my rain app. And rain is not a subscription if you don't pay you don't get internet, as i pay 25th of the month. I have lost money, I work from home, I depend on internet to work. I getting frustrated clients because of interrupted connection.