CN
Connie N
1 reviews | Active since Oct 2025
27 Oct 2025, 09:52
Complain about bad service at Rain.mobile network
I need your assistance I have problem with Rain service I was using 4g mobile and upgraded to 5g home line and requested to cancel 4g from August till today 4g mobile is not canceled as they are charging me R944 instead of R649.00 and send million request and received tickets and was advised that the matter will be escalated to billing section,received mail stating that help I'd on the way till today there is no help yet come the 1st of the month they will be running to my bank account to deduct R649 plus R295 😉 I need them to stop deducting R295 ********ly as it's ****ming and day light ******* my contact is *** I.am so frustrated
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
27 Oct 2025, 10:53Hi Connie
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Oct 2025, 10:53
Official
Hi Connie
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CN
Connie N's updateReviewer Update
27 Oct 2025, 14:59The request request was to cancel the 4g mobile as I upgraded to 5g 101 home line that I am happily paying R649.00 not R944.00 from August to September and need refund as they were deducting more than what they were supposed to ***** from my account, how can you pay for mobile data where as you have a 24/7 service from the same supplier I app**** for 5g 101 home line R649.00 and do not need the 4g mobile data for R295....can they reverse all that and fix the billing as they were suppose to.
CN
Connie N's update27 Oct 2025, 14:59
Reviewer Update
The request request was to cancel the 4g mobile as I upgraded to 5g 101 home line that I am happily paying R649.00 not R944.00 from August to September and need refund as they were deducting more than what they were supposed to ***** from my account, how can you pay for mobile data where as you have a 24/7 service from the same supplier I app**** for 5g 101 home line R649.00 and do not need the 4g mobile data for R295....can they reverse all that and fix the billing as they were suppose to.
CN
Connie N's updateReviewer Update
27 Oct 2025, 15:06It's really frustrating to deal with Rain the only respond you will gat is from Sam or Leila I am not sure if they are human or Robots they will sympathize and understand your frustration then send you multiple tickets and state that they will escalated the matter
CN
Connie N's update27 Oct 2025, 15:06
Reviewer Update
It's really frustrating to deal with Rain the only respond you will gat is from Sam or Leila I am not sure if they are human or Robots they will sympathize and understand your frustration then send you multiple tickets and state that they will escalated the matter
CN
Connie N's updateReviewer Update
27 Oct 2025, 15:20When you follow up with email you will get a response that help in on the way....till today there is no help
CN
Connie N's update27 Oct 2025, 15:20
Reviewer Update
When you follow up with email you will get a response that help in on the way....till today there is no help
CN
Connie N's updateReviewer Update
27 Oct 2025, 19:18Please port *** to *** the remaining number must be ***
CN
Connie N's update27 Oct 2025, 19:18
Reviewer Update
Please port *** to *** the remaining number must be ***
CN
Connie N's updateReviewer Update
28 Oct 2025, 12:10I am still waiting for feedback regarding my query and confirmation that Rain is in the process of fixing my billing as per package of 5g 101 home line of R649.00 not R944.00 that they were charging from August 2025 I asked them to cancel the mobile data of R295 that I do not need as I have the home line of R649,this was escalated several times with multiple tickets and priority cases.sympathy and dozens of apologies inammat work and can be reached at 13h00
CN
Connie N's update28 Oct 2025, 12:10
Reviewer Update
I am still waiting for feedback regarding my query and confirmation that Rain is in the process of fixing my billing as per package of 5g 101 home line of R649.00 not R944.00 that they were charging from August 2025 I asked them to cancel the mobile data of R295 that I do not need as I have the home line of R649,this was escalated several times with multiple tickets and priority cases.sympathy and dozens of apologies inammat work and can be reached at 13h00
CN
Connie N's updateReviewer Update
29 Oct 2025, 10:05Thank you for responding will be waiting patiently so that I know that billing is fixed to R649.00 before the 1st of November and will also pay R177.25 as promised
CN
Connie N's update29 Oct 2025, 10:05
Reviewer Update
Thank you for responding will be waiting patiently so that I know that billing is fixed to R649.00 before the 1st of November and will also pay R177.25 as promised
Rain's replyOfficial
04 Nov 2025, 10:32Hi Connie,
Thank you for taking our call, we are glad we could help.
Regards,
rain.
Thank you for taking our call, we are glad we could help.
Regards,
rain.
Rain's reply04 Nov 2025, 10:32
Official
Hi Connie,
Thank you for taking our call, we are glad we could help.
Regards,
rain.
Thank you for taking our call, we are glad we could help.
Regards,
rain.
CN
Connie N's updateReviewer Update
06 Nov 2025, 09:51Good day
Thank you so much for your quick response as my query with Rain was resolved.I received a call from young man called Zamokuhle he was very excellent in addressing my concerns, big ups to Zamokuhle. He confirmed that they will refund me as there is a credit of R1475. 00 in my account and categorically confirmed that I will not be charged for the next two months as the credit will cover those two months as I am expected to pay R649. 00 (DEC& JAN 2026) for 5G home line and the balance will be R177 then will add to the third month which is Feb 2026.He gave me reference number of ***2 knowing what I went through with Rain,the heart breaks and emotional distress and anxiety I do not wish for anyone to experience that. I need to put this on record that on the 1st Dec and Jan 2026 they do not deduct any cent from account and they do not suspend my account for non payment I will start paying on the 1 Feb 2026. They also finalized the Sim swap as requested in July 2025. Thank you so much for understanding the pain, suffering and emotional distress I suffered with this service provider.
Thank you so much for your quick response as my query with Rain was resolved.I received a call from young man called Zamokuhle he was very excellent in addressing my concerns, big ups to Zamokuhle. He confirmed that they will refund me as there is a credit of R1475. 00 in my account and categorically confirmed that I will not be charged for the next two months as the credit will cover those two months as I am expected to pay R649. 00 (DEC& JAN 2026) for 5G home line and the balance will be R177 then will add to the third month which is Feb 2026.He gave me reference number of ***2 knowing what I went through with Rain,the heart breaks and emotional distress and anxiety I do not wish for anyone to experience that. I need to put this on record that on the 1st Dec and Jan 2026 they do not deduct any cent from account and they do not suspend my account for non payment I will start paying on the 1 Feb 2026. They also finalized the Sim swap as requested in July 2025. Thank you so much for understanding the pain, suffering and emotional distress I suffered with this service provider.
CN
Connie N's update06 Nov 2025, 09:51
Reviewer Update
Good day
Thank you so much for your quick response as my query with Rain was resolved.I received a call from young man called Zamokuhle he was very excellent in addressing my concerns, big ups to Zamokuhle. He confirmed that they will refund me as there is a credit of R1475. 00 in my account and categorically confirmed that I will not be charged for the next two months as the credit will cover those two months as I am expected to pay R649. 00 (DEC& JAN 2026) for 5G home line and the balance will be R177 then will add to the third month which is Feb 2026.He gave me reference number of ***2 knowing what I went through with Rain,the heart breaks and emotional distress and anxiety I do not wish for anyone to experience that. I need to put this on record that on the 1st Dec and Jan 2026 they do not deduct any cent from account and they do not suspend my account for non payment I will start paying on the 1 Feb 2026. They also finalized the Sim swap as requested in July 2025. Thank you so much for understanding the pain, suffering and emotional distress I suffered with this service provider.
Thank you so much for your quick response as my query with Rain was resolved.I received a call from young man called Zamokuhle he was very excellent in addressing my concerns, big ups to Zamokuhle. He confirmed that they will refund me as there is a credit of R1475. 00 in my account and categorically confirmed that I will not be charged for the next two months as the credit will cover those two months as I am expected to pay R649. 00 (DEC& JAN 2026) for 5G home line and the balance will be R177 then will add to the third month which is Feb 2026.He gave me reference number of ***2 knowing what I went through with Rain,the heart breaks and emotional distress and anxiety I do not wish for anyone to experience that. I need to put this on record that on the 1st Dec and Jan 2026 they do not deduct any cent from account and they do not suspend my account for non payment I will start paying on the 1 Feb 2026. They also finalized the Sim swap as requested in July 2025. Thank you so much for understanding the pain, suffering and emotional distress I suffered with this service provider.