Complain

Thank you for your response, but every three days I go through this whereby my account status says unpaid and paymentbis due. And then my account would be blocked. I have to keep on explaining myself. It has been months so far experiencing this.

Thank you

I wrote my complaint to rain few minutes ago, they responded privately, and I can't open their messages even though I am logged in and the status of my account is still saying I am in arrears though they debited my bank account on the 25th January 2025, if rain doesn't want to sort out this my connection please rather they cancel my contact with them, is enough now. I am tired of the excuses. If really you can't permanently stop this problem whereby I have to go through such humiliation, please cancel my contact with you. I am tired now

The problem is what I am explaining to you but you are not addressing it, I am saying I get disrupted internet connection, my services get suspended and when I get in the app or website or send you a a query I am told my account is in arrears. Even the status of my account with you now now says the same thing. It will be after I contacted you, that I will start to get internet connection and it will be temporary. Please address this permanently, I have had enough of this

Is now running but very slow and constantly interrupted

Thank you

I done everything so far, I keep reporting this issue every day that I don't have internet connection and the status of my account is still saying I am in arrears which I am not and my service has been terminated. And you are not contacting your billing department to change it.

I am canceling my contact with you. You may please cancel my contact with rain. Every month for how many months now, I pay for what?

Thank you