Complain

My wifi was disconnected January because last year I was not working. I was paying on promise to pay option only . Last week Thursday they asked me to pay 211 because I am behind they send me a link to pay I paid . Still no connection , after that I was told I am behind 1250 I have to pay 1250 for January and February . So my point is , why am I paying for something that is disconnected when you implement such rules don't you question each other . All I am asking for is to have wife what ever differences we had you can deduct money on 25th all I need is to have my line connected .