Complain

Thank a, I sent proof of payments from November 2023 till to date to the email provided documents upload I believe it will be sufficient.

Please confirm, I don't have outstanding balance, I pay through my rain app, every month my account is debited, if no money was in the account, I still use my rain app to process payment. My address is 123 Marina Street Nooitgedacht Johannesburg 1747, I am not in cosmo city, I told them to update the address

Please confirm, I get interrupted internet connection every evening and even get disconnected. This has never happened to me since I moved here except that they mentioned arrears in my account. Please advise.

I have already made payment on the 26th October 2024 as I normally do through the my rain app, all I need please stop deliberately disconnecting the internet and update your my payment. I don't have arrears or outstanding arrears. If you say my account is in arrears tell me which month, so I can send you proof of payment for that month. Please stop making promises through my rain app that you will assist and sending sms will reference numbers because you never call back. Rain 5G network staff doesn't call they hang up the phone without assistant. It now 14 days of interrupted network and disconnected from the internet but I have paid, how do you compensate that. I am loosing business every, I spend more money on buying data separately so I can work. All I hear is that I have outstanding payment, which month, because all this year from November 2023 until now November 2024 I have all the proof of payment, why can't you call since you realized there is matter at hand to resolve.

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On the way website /my rain app the billing section "manage my bil" it is written your next payment date for October invoice of R765 is due on the 1st of November, and this alway charges in hours many times a day it will be R0. Then back again, I don't understand on in January, February, March, April, June, July, August, September, October 2024 I have been paying through my rain app, other payments if you went to debit the account and there no money, I always come back either using capitec bank account or discovery account, still using my rain app. The other payment will be part payment but I have never missed payment.

Thank you for your response and I received your call. I hope that there will be a solution. Thank you for the call and assistance.

What I am experiencing with you has never been this extreme before, the issue here is not network, is the billing department. You are not not updating my current payment and this is done deliberately, I just communicated through your website and "askrain" the response I got is that I am in arrears, I must pay the outstanding amount, so let's not play games anymore, update my account, I have submitted proof of payments to your billing department. And if you don't update it let me know so I can find another service provider who will appreciate me as a customer. And tell me how you are going to refund my money. I am tired of your rain games.

But as of current the payment is not updated, can you be in my shoes and understand what I am experiencing, interrupted internet connection every minute, how do I work. Would you work under such frustration? Confirm that you have received the payment on the 26th October and that the account is updated. Because every time I query the network problem, I am told to pay the arrears first to be reconnected.

Thank you, I appreciate your call. Will do as discussed

Good evening

You promised that you have made arrangements for the 1st December and my account won't be affected but you have disconnected my internet

You are really frustrating me, but why because I paid you

The best for both of us is to cancel the subscription. Thank you. I can't take this anymore

Just refund my money

You are the worst thing ever happened to me this year. I have never seen this ever. You are deliberately doing this

Please don't debit my account this month end and please refund my money immediately. I need to use other server providers who will value me

It looks like you are just writing without reading through the communication which your colleagues have been writing. It a total disrespect from you. I can't keep on repeating myself to rain. If you say the payment is for September, what about the payment I made in September, I have given proof of payment as far way back to November 2023. It looks like one who works day shift change things and doesn't update the one who works night shift. Remember you are working for a big company, don't just be careless, learn to uphold integrity of highest level. Why would you just disconnect my service without letting you know or if you don't want to call send me a cartesy massage. This issue has to stop.

I don't enjoy writing this reviews it also has an impact on my reputation too, if it was network I would take it but deliberately disconnected me by saying the payment is for September, while in September I paid. You are disrespectful to me, not even 24 hours has, your colleagues called to temporarily to say fix the problem, understanding that this has to do with a billing circle between 25th and 1st of the month, I don't even know why and who tempered with my account because everything was going well. Which I believe it must you on your shift that did this. Again I received an email today from rain that my payment has been allocated and you come say what you just said. Your manager must look into this. Do you really know how much you cost me but disconnecting me at that time?

I do hear, but I check what is happening, I have rebooted, I have done everything but still I have internet connection. Send me your email address so I can send screenshot with evidence that I don't have internet connection and what massage is there on the indicator.

Thank you

I have sent the email

Thank you for your call, I have sent both screenshot as requested.

Rain

Please send the network consultant as advised, I am experiencing network problems. As explained before about 6pm that the network is bad

As we speak I don't have internet connection

Thank you

If possible they can come in with the new router, in case the problem can't solved

Thank you, will definitely do

I highly appreciate how you are determined to help me out of this network issue, the technician came in today and he did his best and changed the device, Will keep monitoring the issue and update you. Thank you

Good day

The problem is persisting. I don't have internet connection. It is worse now than before.

Please help me

Will do, I appreciate

Evening

Today has been the worst day of internet connection. I tried everything given to me but nothing is working. My challenge is that you don't see it on your side, that could be the reason we are able to completely resolve it

Thank you, I just got notified from the bank that you were debiting the money, we have agreed that since there has been a misunderstanding between 25th and 1st, the payment will change from 25th to 1st. I now shifted my budget for rain to the 1st. So the date can be changed to 1st of every month

My worry is that, since the debit order is sent and bouncing back unpaid won't it affect my internet connection.

Thank you, your response is appreciated

I am disconnected from the internet, I explained this is going to a problem through our to the 1st

This is caused by the promise to pay, and those who are coming in the night shift

Greetings

Thank you for your commitment to help, I have made payment this morning as arranged, please let us make things right with my account now. I wouldn't want to experience any problems, as of now I see that in my status end of October is still saying due but the current one end of November is updated as paid. I would appreciate if my account can be fixed and we don't have issues. I am going to send you reports the problem I experienced this last Wednesday, through what I went through with the the internet connection, because the account kept saying you are in arrears to keep using rain pay your account, and later charge to say you made arrangements to pay and reconnect.

I am not happy that I have paid and still see that there is outstanding arrears, but you promised that was an error because it was a manual internal issue that you will fix. But this keeps on and on and it is affecting internet connection. This time this is taking a toll on me

This is now a confusion from your end, how do you say I have to make payment, didn't you say that last month's payment reflected on side, that the issue that affected the account was that there was a manual switch on the account payment while updating. That you will put promise to pay for the 1st December 2024 and once I have paid I on first I must update you so you can aline the update properly. For you now to come and say I must pay more, what do you mean. I paid my account on the 1st December 2024, you are now playing games with my mind. You now not reliable and consistent with your business. Check the conversation we have been having since. I don't want to repeat myself. If this time you going to play games as you did last month, please come clean and we part ways, I am not going to tolerate this. Fix the problem

You have told me not to pay on the 25th of November 2024 and because of the 25th is a default date is not possible to amend the date or change that you will only be able to change payment date on the 1st of December 2024, you will then put a promise to pay for the 1st of December 2024 and after making payment on the 1st of December 2024, I should notify you and you will fix the status on the account. So for you today to come and still say that there is outstanding arrears on the account, after so much effort we together went through, even from my end sending proof of payments, it really doesn't make sense. It means you are not not Taking clients serious. You are also not responding, meaning you don't care about my case. Let me know if you are still willing to assist me with this?

Tell me for which month, I have given you all proof of payment from November 2023 until now. What are saying now. Please send proof of the month you specifically referring to. So the people made me agree to put promise to pay, was just a lie, so rain lie to clients, blood lie. How do you do this, don't you realize that this is nonsense what you are doing. How can you treat clients with a lie, if you operate on future payments, how do I even get use this if I owed you? You advised me not to pay on the 25th and pay on the 1st, I asked this questions won't this affect me and the answer was it won't. This rain thing is nonsense.

But last month you did this same procedure, that is why I made payment on the 1st of December instead of the 25th November because you said it is impossible to change a date on the 25th since invoices run on the first. Now you are changing again, what is this confusion for, and I asked let me know which month is not paid so I can give you proof of payment, you are not sending it, you now create an excuse. This issue affects me and my work, now is two months. Rain staff you are really *********** just agree, you can't keep up with the demand. You care less. I need this resolved today, I am enough of your nonsense

Outstanding balance for which month?

But your expectations doesn't make sense because my internet is interrupted and not long ago you responded that I owed R15000 + and you said I paid half, today I talk to someone and tomorrow someone again and I am not making progress. When you say futurun and you keep blocking my account what do we call that, do you understand the word outstanding balance.

I don't have internet connection, but to honest you are disrespectful to me. Rain is **** business, how a month to month payment have arrears,

Look at your response again, how you simply just lie, about the 5G tower. I have been connected to the 4G tower since ever because the rain 5G is false market. At the moment you have been taking my money without proper service, the internet is so interrupted. Now the late shift start and the one who workers at night will change everything. This company is selling lies like business

I don't have internet connection and I can see you are even ignoring my problem. You decided not to reply my massage

I have tried so much to reach out to them regarding my account, regardless of my efforts they keep silent and they don't care even to fix the problem. Last month of November we agreed that I stop paying the account on the 25th and start to pay on 1st and after making the payment I should send them a message so they can do ammendment on their site. I did send a message but they didn't help instead they now shifted the date and say they will do promise to pay until 25th after payment they will change. But this promise to pay doesn't work because as we speak I don't have internet connection, since I last month I have been going through interrupted internet connection, they said I am in arrears but I am not, I even sent them one year proof of payments but they over look that. I don't need to use 5G rain network anymore, is the same as not having internet but I am paying every month. I want to let them know that they can cancel the subscription. I am enough

Good evening

I wanted to find out what is the procedure to get the external router, because I been using the 4G network since, and it so slow and interrupted all the time. Even now there is no internet connection.

Good day

123 Marina Street Nooitgedacht Johannesburg 1747

I really asking you to attend me l, let's close the matter by getting external router. I don't have internet connection as we speak.

Hi

I am not fighting and I understand you but I am asking you to look at this differently it has been months now and and we have tried different ways to solve the problem, whereby I feel ****** paying for internet connection but using a little of it, my request to you please provide an external router for me, am asking you please, I am affected, even when the tower is on, for weeks now I have been switched to 4G and still I don't have internet connection, or it gets interrupted all the time. Please understand me. I had thought we agreed on the external router, when you asked for my address last week.

Please explain 1 Gb threshold for daily usage?

But this is confusing because I am working using the internet and is interrupted the whole day and some of the times is completely down, at all those instances I am loosing business. On your side it will show that it was used which is not true because it is buffering and annoying. You are not on the ground to experience this. This is worse believe me, maybe most of your clients are not willing to give you feedback, but I am telling you. Take this seriously, people are affected and your reputation is at stake, Imagine every time you're excuses is that 5G tower is down, the battery is ****** and all those moments you come and explain that you monitored my usage and you declare that I used internet, this is unfair to be honest with you. As much as this is business for you and am relying on your services to offer my services to my clients but you are disappointing because I pay you but I loose money. Maybe look at this hey.

Meaning you don't care, even if you are on the wrong?

I really don't have internet connection

I have made another payment today because you are deliberately disconnecting my account. But still I don't have internet connection, you said the 5G tower is down it has been two weeks now, I have connected to the 4G tower but still I don't have internet connection, instead I get interrupted internet connection, how do we really solve this problem.

I am experiencing interrupted internet connection for days now, and I have been reporting this, how do you solve this?

I don't have internet connection, every minute is interrupted connection. Is this still business or what. You rain don't care anymore.

Clearly you are ignoring me

Hi Have made payment early 21 December 2024 Rain 5G network. But now they have disconnected my services, and the month of December rain network was unstable they promised to give me discount and nothing is done. When I call them, they have made automated machine answering and disconnecting calls. As I speak, every month, I always have to call and resolve one thing, they say my account is in arrears but they can't state which month, I have given them one year proof of payment so far but it seems not enough

Hi Rain

I am experiencing network problems, or interrupted internet connection since the time I explained to you the issue payment. Though we have resolved the matter, it has come to my attention for years of using rain that when a payment matter is on the table, rain never take full responsibility of the misunderstanding caused by the their staff and it is clear that my account has been placed in red flag of not paid which causes all this internet interrupted connections. I have complained and complained but I now have had enough of this. It was never my idea to change dates, it happened because whoever was helping me with internet connection issues suggested that changes of date will be the solution and that person never took the initiative to properly activate my account. Everytime I have to keep explaining myself, and I can't take this, I am paying you R900. 00, this is that I have the money but I am paying to get service which is internet connection, but I am not getting that. Every time I am told about towers down or batteries ****** but I have no excuse to payment, if I don't Pay my services get suspended but with you I can't put consequences because you are beyond reach and indispensable. You are affecting my business and my health to let you know. I hope you understand this. You never take Accountability or refund or give discount.

Hi rain

Does this network interruptions has to do with payments? You are really frustrating and punishing my family. We can't watch anything for two minutes before it disconnect, every three minutes since. I really don't know how will this ever end. I have heard all your excuses, the tower, the battery and many others.

I have politely asked for external router but until today no answer. Whether is a deliberate act against my account or what I don't know.

I really don't understand now what to do, I was just made aware that you have suspended my account because of payment, while we have resolved this matter. Please advise

In my case my service is suspended, and in the rain website it shows that I must make payment before my services can be reconnected

Hi

I would want to make you understand but I struggle to do that because no one ever wants to see that. In my case is not the tower, the status of my account will be saying pay this amount before you can be reconnected,your account is in arrears. It is only after several attempts of contacting rain and they verify then I am reconnected but it will take maybe two days and I will experience the same issue. The worst will be if I am out of the country and my family is left for a week with this problem. But every time I am told about the network tower.