Competition prize not received

Good morning Last week I got a call regarding the prize I won and I didn’t receive from this brand we agreed that I will send my details on Facebook did the brand not ignore me on Facebook and acted like they don’t know what am talking about Rain can I please have my prize that I won on Facebook in august few weeks left to be 2024 You ran a competition and I won no prize till today Please do the right thing Malelane kamhlushwa Sidlamafa 1332 House 812 Stadium road

Do the right thing deliver my R1000 gift card voucher as promised