**** Company

Item: Rain
Rating: 1
Author: Dimakatso M

I am writing to raise a serious concern regarding my account billing. On 24 August, I paid for my September subscription as agreed. My next payment was due on 25 September for R619, which I had prepared for. However, I then received a reminder and was unexpectedly told that I now owe R1,238.

This is confusing and unacceptable, as I was never informed of such an amount. If I truly owed money, my account should have been suspended for non-payment in that month, correct? Instead, my service continued, which shows I was up to date.

Furthermore, when I called in to get clarity, my calls were dropped, and no proper explanation has been given. This is extremely frustrating and unprofessional.

Helpful (0)

Replies (2)

Rain's replyOfficial

03 Oct 2025, 12:21

Hi Dimakatso

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply03 Oct 2025, 12:21

Official

Hi Dimakatso

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Dimakatso M's updateReviewer Update

06 Oct 2025, 10:43

funny enough i pay my rain account on the 25 of each of month, i paid on the 24 of August still the 25 of September which is my normal payment and if i was owing for September i was not supposed to be off as you do, so y now i have to pay my normal payment you telling me about October which i haven't arrived to it, when i call they say the is something wrong with the billing, they will send me a correct link even today i haven't received it , can you kindly cancelled it, and come collect your device i have canceled it on Friday 03/10/2025 even now haven't received any call . poor customer service

Dimakatso M's update06 Oct 2025, 10:43

Reviewer Update