COMMUNICATION IS HORRIBLE FROM RAIN'S END!!!!!!

I am very ****ed at Rain for cutting off my service "due to non-payment" when I clearly selected the 25th of every month to be my payment date. The customer car line is not functional because the minute you punch in your cell number or ID number they automatically do not take the call further than that and I want to talk to a human being at RAIN. I missed my work deadlines and my kids school work suffered as a result of this. My pay date is the 25th and not the 20th. I need my service re-instated because I do not owe you. I complained on your Facebook page, Rain-Go website but still my problem is not solved!!!