MS
Mickey S
1 reviews | Active since Jun 2020
22 Jun 2020, 11:18
Communication Fail delivery fail
As per telephonic conversation with rain, we would have received emails and a phone call this morning to confirm our delivery of the simcard. We have not yet received any communication FROM Rain or Ram. No parcel number nothing! How are we suppose to work and pay for a service if we can't work and get money. No work no pay!! I took off today as they said delivery will happen today! I am very unhappy and disappointed in this service.
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Replies (2)0
Replies (2)
Rain's replyOfficial
23 Jun 2020, 14:31Hi Mickey
Trust you are well and keeping warm.
Please accept my humble apologies for the service you have received thus far.
I have inquired with our Logistic team, and see that your sim is in the queue for delivery .
Our couriers service ram will be in contact with you.
Once again apologies for the delay.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service you have received thus far.
I have inquired with our Logistic team, and see that your sim is in the queue for delivery .
Our couriers service ram will be in contact with you.
Once again apologies for the delay.
Regards
Fattima
Rain's reply23 Jun 2020, 14:31
Official
Hi Mickey
Trust you are well and keeping warm.
Please accept my humble apologies for the service you have received thus far.
I have inquired with our Logistic team, and see that your sim is in the queue for delivery .
Our couriers service ram will be in contact with you.
Once again apologies for the delay.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service you have received thus far.
I have inquired with our Logistic team, and see that your sim is in the queue for delivery .
Our couriers service ram will be in contact with you.
Once again apologies for the delay.
Regards
Fattima
MS
Mickey S's updateReviewer Update
23 Jun 2020, 16:42So one month later we still don't have a simcard/Wifi.
We've had a problem with the address so we changed it several times as requested by Rain.
They phone me on Friday to ask delivery on Monday I said yes I'll take off at work I stay home it didn't arrive. Then they phone me 5pm Monday afternoon to stay home Tuesday delivery! I stay home.
I've just got a question we haven't worked in 3 months due to lockdown, we are freelancers we don't get monthly payments like normal people, no work no pay.
I cancelled this weeks work due to not being able to work Monday and today! You can't just step in half way through a project.
I lost R5000. 00 this week due to work that I could do because you could do your job after one month later.
How am I supposed to pay rent?
How am I supposed to pay my car?
How am I supposed to do work with no WiFi?
How am I supposed to pay you now to keep my WiFi up and running?
Please tell me are you going to pay me for the work that I've lost due to no clear communication and empty promises? If this isn't sorted in the next 24 hrs and my WiFi is not here and up and running I'm taking it further! There are people that payed last week that got their simcard and everything up and running why the delay on my stuff? I've been nice I've been giving time and excuses but enough is enough!!
I understand lockdown and everything but seriously this is starting to feel like you taking my money from me not just the simcard but work too! I hope I have my simcard by tomorrow 5pm!
We've had a problem with the address so we changed it several times as requested by Rain.
They phone me on Friday to ask delivery on Monday I said yes I'll take off at work I stay home it didn't arrive. Then they phone me 5pm Monday afternoon to stay home Tuesday delivery! I stay home.
I've just got a question we haven't worked in 3 months due to lockdown, we are freelancers we don't get monthly payments like normal people, no work no pay.
I cancelled this weeks work due to not being able to work Monday and today! You can't just step in half way through a project.
I lost R5000. 00 this week due to work that I could do because you could do your job after one month later.
How am I supposed to pay rent?
How am I supposed to pay my car?
How am I supposed to do work with no WiFi?
How am I supposed to pay you now to keep my WiFi up and running?
Please tell me are you going to pay me for the work that I've lost due to no clear communication and empty promises? If this isn't sorted in the next 24 hrs and my WiFi is not here and up and running I'm taking it further! There are people that payed last week that got their simcard and everything up and running why the delay on my stuff? I've been nice I've been giving time and excuses but enough is enough!!
I understand lockdown and everything but seriously this is starting to feel like you taking my money from me not just the simcard but work too! I hope I have my simcard by tomorrow 5pm!
MS
Mickey S's update23 Jun 2020, 16:42
Reviewer Update
So one month later we still don't have a simcard/Wifi.
We've had a problem with the address so we changed it several times as requested by Rain.
They phone me on Friday to ask delivery on Monday I said yes I'll take off at work I stay home it didn't arrive. Then they phone me 5pm Monday afternoon to stay home Tuesday delivery! I stay home.
I've just got a question we haven't worked in 3 months due to lockdown, we are freelancers we don't get monthly payments like normal people, no work no pay.
I cancelled this weeks work due to not being able to work Monday and today! You can't just step in half way through a project.
I lost R5000. 00 this week due to work that I could do because you could do your job after one month later.
How am I supposed to pay rent?
How am I supposed to pay my car?
How am I supposed to do work with no WiFi?
How am I supposed to pay you now to keep my WiFi up and running?
Please tell me are you going to pay me for the work that I've lost due to no clear communication and empty promises? If this isn't sorted in the next 24 hrs and my WiFi is not here and up and running I'm taking it further! There are people that payed last week that got their simcard and everything up and running why the delay on my stuff? I've been nice I've been giving time and excuses but enough is enough!!
I understand lockdown and everything but seriously this is starting to feel like you taking my money from me not just the simcard but work too! I hope I have my simcard by tomorrow 5pm!
We've had a problem with the address so we changed it several times as requested by Rain.
They phone me on Friday to ask delivery on Monday I said yes I'll take off at work I stay home it didn't arrive. Then they phone me 5pm Monday afternoon to stay home Tuesday delivery! I stay home.
I've just got a question we haven't worked in 3 months due to lockdown, we are freelancers we don't get monthly payments like normal people, no work no pay.
I cancelled this weeks work due to not being able to work Monday and today! You can't just step in half way through a project.
I lost R5000. 00 this week due to work that I could do because you could do your job after one month later.
How am I supposed to pay rent?
How am I supposed to pay my car?
How am I supposed to do work with no WiFi?
How am I supposed to pay you now to keep my WiFi up and running?
Please tell me are you going to pay me for the work that I've lost due to no clear communication and empty promises? If this isn't sorted in the next 24 hrs and my WiFi is not here and up and running I'm taking it further! There are people that payed last week that got their simcard and everything up and running why the delay on my stuff? I've been nice I've been giving time and excuses but enough is enough!!
I understand lockdown and everything but seriously this is starting to feel like you taking my money from me not just the simcard but work too! I hope I have my simcard by tomorrow 5pm!