Come take your rooter

I've requested for rain to cancel my subscription for the last two months and they haven't responded I've requested for a call back but nothing I even called you'll wait on the line until you've exhausted all your airtime I've sent email, WhatsApp and Facebook messages but nothing has happened is it by force now to use your rooter even when I no longer need it please come take your rooter and cancel my subscription this is my last request or I'll be forced to change my bank account