Come and get your router!

The router worked for all of a day, and now it is disconnecting again. I also have had no emails or phone calls about returning the router.

It just does not work to keep using the same excuse? How is it acceptable for an outage to cause a lack of connectivity for more than a month? I have now given you more than enough leeway in this, and I have kept all communications. If this router still does not work by Friday this week, I am returning it to the nearest collection site. I will also approach the relevant ombudsman about this especially because you are still expecting me to pay for this shocking level of non-service.

You do realize you have now told me the same thing at least 3 times, right? You just keep changing the names of the streets? You have told me about faraway towers before, the broken towers, the different streets. You keep refreshing the connection. Why can't you just fix the problem instead of coming up with a new excuse every time??? This is already four weeks and counting with just excuses and no solutions!

So, we on the 14th already and the signal is still ****? How much longer do you want me to wait for this to be sorted out?

You've been saying there is a technical fault since the beginning of Dec!!!!!!!

Oh my freaking goodness, why do you keep wanting to call me? For what???? Just fix the damn problem or cancel the subscription. Is it really that freaking hard to do?

If this thing continues to disconnect today and you only have more excuses to offer, I'm going to file an official complaint with the consumer ombudsman.

I have zero interest anymore. I have sent through the address more than once, and moved the router at least ten times. I am returning the router to the nearest drop off point this coming Saturday. Cancel the subscription and do not dare take money from my account again. If you do I will open a case against you at the bank and ombudsman. Enough is enough.