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NJ
Natalie J

1 reviews | Active since Jul 2018

01 Mar 2023, 15:03

Clowns that do as they please

So here I am once again... So this service provider decided to take my "payment" twice within a matter of 4 days. The money has gone off since the start at the end of the month. Due my previous complaint about incorrect debit order dates - THEY changed my debit order date to the 1st. Now I paid twice... Once again, they do not want to refund me after taking my money TWICE!!!!!!!!!!!!! Now they have this BULL#### story that I am a post-paid client which I never was before. I never had a issue with Rain, but suddenly there are a BUNCH of clowns "trying" to assist and actually not doing a thing. I expect my payment to be reversed today still. As I mentioned - I paid 4 days ago.

0
Replies (7)
Rain
Rain's reply01 Mar 2023, 15:04
Official
 
Hi  Natalie 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
NJ
Natalie J's update01 Mar 2023, 15:14
Reviewer Update
You guys are really not taking me serious...You guys are really making your customers look stupid. I am not paying twice within a matter of 4 days for ONE SERVICE! Stop with this bull**** of "POST-PAID", as I mentioned. I never had this problem before. Just refund the transaction for today. And also remove my card details. I will pay manually from now on due to your incompetency
NJ
Natalie J's update01 Mar 2023, 15:28
Reviewer Update
There is a refund due!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pay this transaction back immediately
NJ
Natalie J's update01 Mar 2023, 15:31
Reviewer Update
How does this humanly make sense that there is no refund due, but you took my money 4 days ago. So this means I already paid for this month. Now very conveniently - this is due to the changes of billing. I am sick of trying to survive because of service providers like yourself. Just do the refund and that is it
NJ
Natalie J's update01 Mar 2023, 16:06
Reviewer Update
Your are seriously a bunch of ruthless *******! You are trying to correct your *****ing ways after YOU guys changed my payment date. I haven't changed it. So put it back the way it was and do the refund!!!!!!!!!!!!
NJ
Natalie J's update01 Mar 2023, 18:48
Reviewer Update
So you can change the date, but not refund so I am going to pay again for this month on the 25th? Please just do the right thing and refund the money, that is rightfully mine
NJ
Natalie J's update01 Mar 2023, 18:51
Reviewer Update
And also. Remove my card from the system. I will do the payment manually in order for me to avoid any further theft happening