TP
Tevin P

1 reviews | Active since Aug 2022

14 Aug 2022, 11:03

Close down that's all

This service is useless I was told many time change the apn and pls dont even get me started by saying I have to check my coverage because I've done that many time and I even called in to make sure that my area even have 4G and yet it is so slow I even got the 4G sim in a router and yet it's speed is under 0.987kbps .....while im typing this I received a email after I put in a complaint telling me the same thing swop my devices or change my apn or reboot my router this is not worth a network unless u live close to a tower 馃槫 because I live about 2km or less away from the tower but yet still slower then a snail 馃悓 worst service providers ever and if anyone of rains company want to contact me and ask for proof of emails back and forth pls Come at me I got all the people I spoke to since getting this product.. and the reference number being provided is just one of the other references I got.

0
Replies (4)
Rain
Rain's reply14 Aug 2022, 11:13
Official
Hi Tevin 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
TP
Tevin P's update14 Aug 2022, 11:26
Reviewer Update
Will be waiting......if no response by tomorrow before 10am I will be doing a cancelation immediately.
Rain
Rain's reply14 Aug 2022, 12:04
Official
 Please follow the below steps to Optimize your device connection, this will help you point your device in the right direction of your closest tower( Miller Rd ) and establish a stable connection with constant speeds. Please remove and re-insert your sim card once you have completed an Optimization and restart your device as well.  路 Log on to your rain dashboard on www.rain.co.za 路 Click on manage on the tile which has your sim plan. (your name will be displayed) 路 Scroll down to Optimize and move your device around according to the direction of the tower. You will see the sites within your area and your position will be indicated by a red beacon ( Please physically move your device in the direction of the nearest site ) Run a speed test via the provided link: speed.rain.co.za once completed with the process.  
TP
Tevin P's update14 Aug 2022, 12:32
Reviewer Update
Did everything as you requested I don't know who you are but you wasted my time with all these instruction this will be ending up in a cancelation and getting 27 pings from a speed test and my download is 0.9mb and my upload is 1.7mb not worth it my friend and me facing my router to gordons bay Miller road and I live in strand but the nearest tower is like less then 2km away from me don't make no sense and I live in strand.