Client/Customer Service

Absolutely disappointed Called for a cancellation last month (20 June 2022) requested cancellation to avoid a debit order for the next month - received an email that requested me to advise my availability for a call. i did not respond to the email for some reason. NOT a single agent tried to call back to follow up or advise there was an email sent and no response was received (***) (I figure that the thought process is "if the client does not respond leave it to hang, and even if she does not use the sim and router for the month we will debit her R999) Success Rain has debited my account with no activity on the Sim and router confirmed, having a telephonic recording where i clearly advised that i don't want surprise debits as this is my 2nd time cancelling with Rain my first being a contract i took for my Aunt. Client service is non existent with what i have experienced