Client that is not satisfied

Lately the rain network hasn't been working, i called customer care and my query went to the technicians now rain which he did something on his side to make it work. The network was fine for a few hours then i responded to the email he sent coz he advised that i should do that if i encounter any problems which i did the same day which was the 25th. I got a response that an advisor will call me and I'm still waiting. In one of the calls i spoke to an advisor asking if i would be deducted a full amount even if i don't have full coverage and she said no but they tried to debit the full amount. Even not I still don't have coverage and no one has called me when i call them the advisors hang up