Client service terrible. 2 weeks no internet.

I am amazed at these big companies that just ignores communication sent to them.

My router broke. Eventually got a new one (this I have to admit went quick) but it's been more than a week an my sim has not been activated.

I email them every day, they just do not feel the need to reply.

No internet for 2 weeks, but I have to pay for a full month. This is not ok on any level.