1 reviews | Active since Jul 2016

24 Oct 2023, 17:12

***** client for none existing service

never take any data package with rain, when you call their line for assistance, their consultant drop the line i ended up in sales department where i was routed to anele she said she is transfering to support department , which i was not transfered i hold for more than 15 minutes until the line is drooped. i called agin for the third time sopke to sihle Mgadi he transfer to no existing department just like his colleague anele, i couldnt get even the contact details of their manage tafneem sibiya. what a service provider

they say im owing them though i cancelled thei packages 2022 october with the proof of an email confirmation from rain but to my suprise today which is october , a year after im owiing them 1300. how come if this account was cancelled the beginning of october 2022.

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Replies (3)
Rain
Rain's reply24 Oct 2023, 19:59
Official
Hi Joylocious,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
's update28 Oct 2023, 22:26
Reviewer Update
Please send me a revised statement so we can pay
's update28 Oct 2023, 22:27
Reviewer Update
Since you said we are handed over I would like a confirmation letter for a cancelation