Chronic Outages & Total Customer Care "Ghosting" – Unacceptable for a 5G Provider

I have been a loyal Rain user in South Africa for several years, but the recent service levels have become completely untenable.

We are experiencing persistent network outages that make it impossible to maintain a stable connection for work or daily use. What is even more frustrating than the technical failure is the total lack of accountability from Rain’s customer care team.

I have reached out multiple times through the official channels, only to be met with silence. Being "ghosted" by a service provider while continuing to pay full subscription fees is unacceptable.

Rain Team, I am looking for three things:

A clear technical explanation for the recent instability in my area.

A response to my outstanding support tickets (which have been ignored).

A pro-rata credit for the downtime I have experienced.

Reliable connectivity is a utility, not a suggestion. I hope this public post finally prompts the communication your private channels have failed to provide.