PM
Phathananikahle M
1 reviews | Active since Sept 2019
18 Aug 2024, 14:29
Cheating customer
I have requested to be called for months through their app but still never got contacted. Last month I canceled my subscription because I couldn't do with the unattended problems I had but to my surprised I got billed for this month.
Why can I being ****** in broad day light by Rain. It's unfortunate that the talks about Rain cheating people seemed to be very true as I too am encountering it now.
Worst network ever with connects not strong enough.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
18 Aug 2024, 14:43Hey Phathananikahle M,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Best regards,
Rain's reply18 Aug 2024, 14:43
Official
Hey Phathananikahle M,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Best regards,
PM
Phathananikahle M's updateReviewer Update
18 Aug 2024, 14:46Please remove that charge.
PM
Phathananikahle M's update18 Aug 2024, 14:46
Reviewer Update
Please remove that charge.
Rain's replyOfficial
18 Aug 2024, 14:50Hey,
Please be advised that you are liable for the services rendered in July.
We bill you based on active services. Kindly know that your billing cycle is postpaid your last payment was due on the 1st of August to settle the services used in July.
Thanks,
rain.
Please be advised that you are liable for the services rendered in July.
We bill you based on active services. Kindly know that your billing cycle is postpaid your last payment was due on the 1st of August to settle the services used in July.
Thanks,
rain.
Best regards,
Rain's reply18 Aug 2024, 14:50
Official
Hey,
Please be advised that you are liable for the services rendered in July.
We bill you based on active services. Kindly know that your billing cycle is postpaid your last payment was due on the 1st of August to settle the services used in July.
Thanks,
rain.
Please be advised that you are liable for the services rendered in July.
We bill you based on active services. Kindly know that your billing cycle is postpaid your last payment was due on the 1st of August to settle the services used in July.
Thanks,
rain.
Best regards,
PM
Phathananikahle M's updateReviewer Update
18 Aug 2024, 14:55So to clearing understand I'm being billed for July?
Please email me the statements to ***
Please email me the statements to ***
PM
Phathananikahle M's update18 Aug 2024, 14:55
Reviewer Update
So to clearing understand I'm being billed for July?
Please email me the statements to ***
Please email me the statements to ***
Rain's replyOfficial
18 Aug 2024, 16:27Hey Phathananikahle M,
Please be advised, your invoices would be available to you by signing into your rain account via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and select manage under my account and at the bottom of the page, you will have access to your invoices.
Regards,
rain.
Please be advised, your invoices would be available to you by signing into your rain account via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and select manage under my account and at the bottom of the page, you will have access to your invoices.
Regards,
rain.
Best regards,
Rain's reply18 Aug 2024, 16:27
Official
Hey Phathananikahle M,
Please be advised, your invoices would be available to you by signing into your rain account via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and select manage under my account and at the bottom of the page, you will have access to your invoices.
Regards,
rain.
Please be advised, your invoices would be available to you by signing into your rain account via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and select manage under my account and at the bottom of the page, you will have access to your invoices.
Regards,
rain.
Best regards,