DM
Dolly M

1 reviews | Active since Dec 2016

06 May 2025, 13:50

Charging me for services I did not use

Why am I owing rain for service I did not use or for services you did not render? I stopped using rain in December 2024, Why is rain still charging me? I'm not using your services why do I owe you Jan, Feb,March & April if I stop using rain in December? Please fix this, otherwise I'm taking this further to Ombudsman, they must know know what you doing customers, this is *****. Pure ***** daylight *******, it's wrong. You cannot make people pay for services they did not use. Just come fetch your router.

0
Replies (1)
Rain
Rain's reply06 May 2025, 14:01
Official
Hey Dolly M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.