EL
EVETTE L
1 reviews | Active since Sept 2011
22 Nov 2022, 10:54
Charging me for service I didnt get!!
I was a rain customer. I missed 1 payment, which meant that they cut my service. so since May I have had no service. yet today, they call me looking for R 2300.00 for internet usage which they can apparently see on their side. yet my internet has been off for several months. It's not a contract. If you don't pay, you don't get service, so why do you charge me. i received no service! my internet router was on providing a network in the home, but once you connect to the wifi, there is no internet. how do you charge me for that???????
stay away from rain. even their number comes up as "********" when they phone you.
I will not leave this here. ****************.
Helpful (0)
Replies (5)0
Replies (5)EL
EVETTE L's updateReviewer Update
22 Nov 2022, 10:57Worst of all is I tried to log in online to officially cancel the service so it doesn't run up anymore while I fight with them, yet the "manage package" option is blocked out so I cannot click on it to stop the agreement. how is that right?
EL
EVETTE L's update22 Nov 2022, 10:57
Reviewer Update
Worst of all is I tried to log in online to officially cancel the service so it doesn't run up anymore while I fight with them, yet the "manage package" option is blocked out so I cannot click on it to stop the agreement. how is that right?
Rain's replyOfficial
22 Nov 2022, 10:58Hi Evette.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply22 Nov 2022, 10:58
Official
Hi Evette.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
EL
EVETTE L's updateReviewer Update
19 Jan 2023, 12:56Hi,
You have passed a credit which is creat, yet you still have not cancelled the service and I still cannot cancel from my side. So please cancel immediately. I will pay the R479 but not a cent more. so please stop the service!!!
You have passed a credit which is creat, yet you still have not cancelled the service and I still cannot cancel from my side. So please cancel immediately. I will pay the R479 but not a cent more. so please stop the service!!!
EL
EVETTE L's update19 Jan 2023, 12:56
Reviewer Update
Hi,
You have passed a credit which is creat, yet you still have not cancelled the service and I still cannot cancel from my side. So please cancel immediately. I will pay the R479 but not a cent more. so please stop the service!!!
You have passed a credit which is creat, yet you still have not cancelled the service and I still cannot cancel from my side. So please cancel immediately. I will pay the R479 but not a cent more. so please stop the service!!!
EL
EVETTE L's updateReviewer Update
20 Jan 2023, 15:42WELL PLEASE NOTE MY MESSAGE ON 22 NOVEMBER 2022 NOTING THAT I AM TRYING TO CANCEL MY SERVICE BUT YOUR APP DOESNT ALLOW IT. I HAVE TO FIRST PAY YOU TO CANCEL THE SERVICE.YOU CONVENIENTLY IGNORED IT.
WHEN YOU LOADED THE CREDIT THE CANCELLATION SHOULD HAVE BEEN PASSED - YET AGAIN YOU LEFT IT TO RUN UP.
YOUR SERVICE IS MONTH TO MONTH. PREVIOUSLY YOU WOULD STOP THE SERVICE PENDING PAYMENT. NOW YOU LET IT RUN IT UP.
I WILL NOT PAY ANYTHING MORE THAT R479.
IF THE SERVICE IS NOT STOPPED IMMEDIATELY AND CANCELLED THIS MATTER WILL BE REFERRED TO THE CONSUMER OMBUD TO SORT OUT THIS MALPRACTICE
WHEN YOU LOADED THE CREDIT THE CANCELLATION SHOULD HAVE BEEN PASSED - YET AGAIN YOU LEFT IT TO RUN UP.
YOUR SERVICE IS MONTH TO MONTH. PREVIOUSLY YOU WOULD STOP THE SERVICE PENDING PAYMENT. NOW YOU LET IT RUN IT UP.
I WILL NOT PAY ANYTHING MORE THAT R479.
IF THE SERVICE IS NOT STOPPED IMMEDIATELY AND CANCELLED THIS MATTER WILL BE REFERRED TO THE CONSUMER OMBUD TO SORT OUT THIS MALPRACTICE
EL
EVETTE L's update20 Jan 2023, 15:42
Reviewer Update
WELL PLEASE NOTE MY MESSAGE ON 22 NOVEMBER 2022 NOTING THAT I AM TRYING TO CANCEL MY SERVICE BUT YOUR APP DOESNT ALLOW IT. I HAVE TO FIRST PAY YOU TO CANCEL THE SERVICE.YOU CONVENIENTLY IGNORED IT.
WHEN YOU LOADED THE CREDIT THE CANCELLATION SHOULD HAVE BEEN PASSED - YET AGAIN YOU LEFT IT TO RUN UP.
YOUR SERVICE IS MONTH TO MONTH. PREVIOUSLY YOU WOULD STOP THE SERVICE PENDING PAYMENT. NOW YOU LET IT RUN IT UP.
I WILL NOT PAY ANYTHING MORE THAT R479.
IF THE SERVICE IS NOT STOPPED IMMEDIATELY AND CANCELLED THIS MATTER WILL BE REFERRED TO THE CONSUMER OMBUD TO SORT OUT THIS MALPRACTICE
WHEN YOU LOADED THE CREDIT THE CANCELLATION SHOULD HAVE BEEN PASSED - YET AGAIN YOU LEFT IT TO RUN UP.
YOUR SERVICE IS MONTH TO MONTH. PREVIOUSLY YOU WOULD STOP THE SERVICE PENDING PAYMENT. NOW YOU LET IT RUN IT UP.
I WILL NOT PAY ANYTHING MORE THAT R479.
IF THE SERVICE IS NOT STOPPED IMMEDIATELY AND CANCELLED THIS MATTER WILL BE REFERRED TO THE CONSUMER OMBUD TO SORT OUT THIS MALPRACTICE
EL
EVETTE L's updateReviewer Update
14 Feb 2023, 14:01I don't even stay there anymore! that's why I asked for the service to be cancelled. I will not pay a cent more than R479. It is ******* to refuse cancellation based on an arrear account. Do yourself a favour and read the consumer protection act!
I will refer the matter to the Consumer Ombud. They can sort it out with you.
I will refer the matter to the Consumer Ombud. They can sort it out with you.
EL
EVETTE L's update14 Feb 2023, 14:01
Reviewer Update
I don't even stay there anymore! that's why I asked for the service to be cancelled. I will not pay a cent more than R479. It is ******* to refuse cancellation based on an arrear account. Do yourself a favour and read the consumer protection act!
I will refer the matter to the Consumer Ombud. They can sort it out with you.
I will refer the matter to the Consumer Ombud. They can sort it out with you.