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TM
Thobile M

1 reviews | Active since Aug 2021

25 Apr 2023, 15:04

Charging for the same month Twice???

I have a bad taste in my mouth with Rain i will never recommend it to anyone I bought the R529 limitless data with them January 2023 cancelled in 21 March 2023 I paid them but they took my money again in April when I asked they say I am paying for March for the second time!!! I used their data for 3 months wich i paid for all of them what are they charging for?? cancellation i had no contract stipulating cancellation fee. They are robbing daylight i never had their router in April why are they charging me?? 31 March 2023 R529.00 28 February 2023 R529.00 31 January 2023 R477.90

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Replies (3)
Rain
Rain's reply25 Apr 2023, 15:11
Official

Hi Thobile 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
TM
Thobile M's update25 Apr 2023, 15:38
Reviewer Update
Nope, that is not what I was told, if that was the case then I was not supposed to be charged in January what I know is I owe you people nothing, I want my money back please. I did mention that the reason I cancelled was that I cannot afford it anymore but you are taking my last money??? please don't be ****** give my money back the paying upfront **** is not working, I had your router for 3 months and I paid for those months I know nothing about paying in advance if that was the case I also should also have some data left to use don't you think? The router was off on the 1st April midnight what advance am I paying for???
TM
Thobile M's update25 Apr 2023, 15:54
Reviewer Update
Unfortunately you are ****ing with me I got the router January and payed for it same month the bill was R479 did you notice that??? or you are keen on benefitting on my loss you are really not fair if I was paying in advance then you would have not charged for jan but its ok we will see