1 reviews | Active since Feb 2026
Charging for service not delivered, Two months nothing happen.
Two months we paid full price for halve service, while one router was dead, two months Rain looking into it for a refund, Two months extra slow speed while the only thing Rain can do is escalate. Two months the Technical team will fix it or contact me but never happens. I am on a buy one receive two plan, one router is with me in Pretoria the other in Capetown with my daughter, her router broke in December 2025 and after a lot of phone calls and reviews it was replaced, two months later.
We were paying the full price the whole time, even not having internet on one router, put in a request for a refund of halve the money, Rain said they look into it and will come back to me, two months later, nothing no word or money.
Instead they raise my monthly fee, again and throttle my service, I have on my 5G unlimited, uncapped speed of under 10Mbps from the day they supp**** the secondhand router to my daughter, which she also had to go and pick-up.
Complaints, just got escalated, nothing happen.
STAY AWAY FROM RAIN, POOR SERVICE. NON-EXISTING SERVICE.
look again, I am on a duo option, or is this other stalling tactic from Rain.
look again, I am on a duo option, or is this other stalling tactic from Rain.
If the slow speed was on one device it could be a problem with that device, but it over all, phones, laptops and TV box. Interesting that they all have the same problem just as I refused Rain expensive 101 offer.
This testing is done with Ookla and I previously send it in, twice as I recall correct, thereafter I hear nothing from Rain.
Seems to me like a stalling tactic, I will do it again but not today because Rain unthrottle the line for the testing, will wait till Rain throttle it again. Know this trick, when Rain suddenly phone and demand a test I got almost 200Mbps, clearly what the speed can be when it is unthrottle.
If the slow speed was on one device it could be a problem with that device, but it over all, phones, laptops and TV box. Interesting that they all have the same problem just as I refused Rain expensive 101 offer.
This testing is done with Ookla and I previously send it in, twice as I recall correct, thereafter I hear nothing from Rain.
Seems to me like a stalling tactic, I will do it again but not today because Rain unthrottle the line for the testing, will wait till Rain throttle it again. Know this trick, when Rain suddenly phone and demand a test I got almost 200Mbps, clearly what the speed can be when it is unthrottle.