HM
Hazel M
1 reviews | Active since Oct 2020
06 Aug 2024, 10:32
CHARGED INVOICES AFTER CANCELLATION AND POOR SERVICE
You people don’t deserve a star. Rain stop ****ming clients. You cannot resolve one simple query and you keep referring me to your website. I was charged for something that I cancelled and your invoices shows that you charged me twice. I REALLY HOPE PEOPLE MOVE AWAY FROM RAIN AND FIND BETTER INTERNET CONNECTIONS. I AM SO ANGRY WITH YOUR SERVICE, YOUR TEAM, RAIN ITSELF AND EVERYTHING THAT HAS TO DO WITH RAIN. HOW DO TOU CHARGE FOR SOMETHING THAT WAS CANCELLED AND STILL HAVE THE POWER TO SAY THAT WHENEVER I PAID YOU RECONNECTED AND CHARGED RECONNECTION FEES???? WHO ASKED YOU TO RECONNECT. I WOULD LIKE FOR ALL THE RECONNECTION FEES TO BE REMOVED, AND ALL STUPID CHARGES AS PER MY CANCELLATION. ****MERS.
Helpful (0)
Replies (2)0
Replies (2)Rain's replyOfficial
06 Aug 2024, 10:43Hi Hazel,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Aug 2024, 10:43
Official
Hi Hazel,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
HM
Hazel M's updateReviewer Update
06 Aug 2024, 15:00DO WE HAVE SOMEONE TRAINED TO EXPLAIN THE CHARGES TO ME OR TO SEND A BREAKDOWN STATEMENT WHICH EXPLAINS WHAT AM I CHARGED FOR? I AM TIRED OF STATING MY ISSUES WITH UNTRAINED STAFF. IT IS MY RIGHT TO QUERY MY STATEMENT OF SOMETHING I CANCELLED ALMOST TWO YEARS AGO, WHICH IS ONLY COMING THROUGH TO ME NOW.
HM
Hazel M's update06 Aug 2024, 15:00
Reviewer Update
DO WE HAVE SOMEONE TRAINED TO EXPLAIN THE CHARGES TO ME OR TO SEND A BREAKDOWN STATEMENT WHICH EXPLAINS WHAT AM I CHARGED FOR? I AM TIRED OF STATING MY ISSUES WITH UNTRAINED STAFF. IT IS MY RIGHT TO QUERY MY STATEMENT OF SOMETHING I CANCELLED ALMOST TWO YEARS AGO, WHICH IS ONLY COMING THROUGH TO ME NOW.
