CHARGED FOR SERVICES NOT USED.

Good day. There’s no easy way to contact Rain. Every time I send an email, no response. I spend more then 50min waiting for an agent to pick up the call to assist, which results to time and money just being wasted..

not to long ago i received a call from an agent from rain advising that i was due an x amount. I asked the agent what i was being charged for but HE failed to answer and advised i look at the portal and they will call me back which i felt like was so unprofessional as id expect a proper explanation SINCE they are the one calling to advised.

I don't understand how i am being charged for services i haven't been able to use. I STOP using the product since June as the device is only being used when i go to my holiday house in jhb . the router has been off and eventually i canceled it as it was not in use for a while and the services weren't that great in that specific area as on many events the towers would be down for weeks due to load-shedding and the technicians would take long to get the towers up and running again. i requested it be picked up and still it sits at the house with no one coming to pick it up.

I would like to know what i have been charged for as i don't make use of the services for nearly 6 months.