NG
Nicole G
1 reviews | Active since Jul 2013
10 Sept 2024, 13:56
Charged for a DC and cancelled 'pay-as-you-go' service!!!
I have been trying to speak to anybody at Rain since June/July regarding a cancellation of my account. An agent in May advised me on what to do and I followed the instruction and also made a payment for a service I was DC in the 1st week of June. There is an amount well over 2k that I'm being asked to pay for something that was pay-as-you-go and nobody wants to provide the recording of the call where the agent advised me to remove the sim card from out outside router so the service will be DC. I've emailed, messged on Twitter, tried calling and even had a call now from an agent Linda M who couldnt give me a ref for the call and hung up when I asked what the +2k is for. Rain is by far the worst service provider, not only was the network always very poor, the customer service almost doesnt exist. I wont advise anyone take anything with Rain no matter how sweet the deal is, they'll take you for a ride sooner or later.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
10 Sept 2024, 14:32Hi Nicole,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Sept 2024, 14:32
Official
Hi Nicole,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NG
Nicole G's updateReviewer Update
10 Sept 2024, 15:35If your agents were efficient and provided me with this, I would have sent that along time ago to you guys. I have sent screen shots of the calls with the dates and times, I have sent it via email and twitter and begged for someone to contact me and I pleased with the previous consultants to get a manager or someone in charge to call me after they listen to the calls from end of May to the 2nd of June which was when i made my last payment. To this day, nobody has called me regarding this but I received another call regarding an outstanding payment for something that was a 'pay-as-you-go' offer so what exactly am I being asked to pay for when the sim card was removed from the router and there was absolutely no service provided because it was off. Its was a month to month contract that my colleague and I took together for our WFH jobs and she cancelled infront of me at the office once we returned and there was no correspondence email or sms or reference. When I made the call to do the same, the process was the same but only, mine never got cancelled! Why? Please, I would like the recordings of all the calls from May to June 2024, then if i am wrong, I will pay for June but if I am not then Rain has to fix this mess. Its simple, get the recordings and lets hear them..
NG
Nicole G's update10 Sept 2024, 15:35
Reviewer Update
If your agents were efficient and provided me with this, I would have sent that along time ago to you guys. I have sent screen shots of the calls with the dates and times, I have sent it via email and twitter and begged for someone to contact me and I pleased with the previous consultants to get a manager or someone in charge to call me after they listen to the calls from end of May to the 2nd of June which was when i made my last payment. To this day, nobody has called me regarding this but I received another call regarding an outstanding payment for something that was a 'pay-as-you-go' offer so what exactly am I being asked to pay for when the sim card was removed from the router and there was absolutely no service provided because it was off. Its was a month to month contract that my colleague and I took together for our WFH jobs and she cancelled infront of me at the office once we returned and there was no correspondence email or sms or reference. When I made the call to do the same, the process was the same but only, mine never got cancelled! Why? Please, I would like the recordings of all the calls from May to June 2024, then if i am wrong, I will pay for June but if I am not then Rain has to fix this mess. Its simple, get the recordings and lets hear them..
NG
Nicole G's updateReviewer Update
11 Sept 2024, 09:30Good Morning,
Kindly share the statement of account with me via email.
I trust that the R397.50 which was paid on the 2nd of June will indeed reflect on the statement of account that you share with me.
Thank you
Kindly share the statement of account with me via email.
I trust that the R397.50 which was paid on the 2nd of June will indeed reflect on the statement of account that you share with me.
Thank you
NG
Nicole G's update11 Sept 2024, 09:30
Reviewer Update
Good Morning,
Kindly share the statement of account with me via email.
I trust that the R397.50 which was paid on the 2nd of June will indeed reflect on the statement of account that you share with me.
Thank you
Kindly share the statement of account with me via email.
I trust that the R397.50 which was paid on the 2nd of June will indeed reflect on the statement of account that you share with me.
Thank you
NG
Nicole G's updateReviewer Update
12 Sept 2024, 12:46Thank you, awaiting the email
NG
Nicole G's update12 Sept 2024, 12:46
Reviewer Update
Thank you, awaiting the email