Charged for a Cancelled Router – No Response

I had two Rain routers and unsubscribed from one at the beginning of March. I received an acknowledgment email on March 7th, and the router stopped working on April 1st as expected. Its collection has been scheduled for April 11th.

However, despite the cancellation, my account was still debited for both routers for April, which is incorrect. I should only be charged for the remaining active router.

I have emailed Rain to query this incorrect charge, but I have not received any response. I need my money refunded. The lack of communication and resolution is disappointing. I hope Rain addresses this issue urgently.