Charged After Cancellation

On 25 May, I canceled my old Rain router, linked to my mother’s ID and upgraded to the Rain 101 router, which is linked to my own ID. Since then, I've only used the new router.

However, in June, Rain still debited me for the old router, even though it was canceled and unused. I spoke with a representative named Maine, who clearly stated that I would be refunded for the June charge. Despite this confirmation, I was later told via phone that no refund would be processed.

I feel this is unfair and misleading. I was charged for services I didn’t use, and Rain acknowledged this with a refund promise that they’re now ignoring.

I have:

Proof of the cancellation on 25 May Bank statement showing I was charged for both routers Confirmation of the refund promise made by Maine All I’m asking is that Rain honor their word and process the refund for June. I hope this post reaches someone who can help resolve this matter fairly.