MM
Mandy M
1 reviews | Active since May 2017
20 Sept 2024, 12:55
Charged after 2 years of cancelling the service
Terrible customer service from rain, 2 years after I stopped using their service, got an invoice via sms that I owe them R2116. When I called to enquire they could not provide me with an explanation other than I need to pay the outstanding.
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Replies (2)
Rain's replyOfficial
20 Sept 2024, 13:05Hi Mandy M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We're currently looking into this matter with regards to your billing query.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We're currently looking into this matter with regards to your billing query.
Regards,
rain.
Rain's reply20 Sept 2024, 13:05
Official
Hi Mandy M,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We're currently looking into this matter with regards to your billing query.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We're currently looking into this matter with regards to your billing query.
Regards,
rain.
MM
Mandy M's updateReviewer Update
20 Sept 2024, 16:18Thank you very much for prompt response and your assistance in resolving my query. Will gladly pay the outstanding balance
MM
Mandy M's update20 Sept 2024, 16:18
Reviewer Update
Thank you very much for prompt response and your assistance in resolving my query. Will gladly pay the outstanding balance