JJ
Jacky J
1 reviews | Active since Mar 2021
24 Nov 2023, 10:55
Changing debit date unexpectedly without proper consultation with me
I would like to raise a concern here to find out if rain isn't supposed to liaise with me if they decide to debit on a date different to the one we agreed on? it is not like I always have rain's money in my account. I also would like to put it on record here that I haven't owed rain, I always honor my bill and I would like rain to stick to the date we discussed if they feel they want to change they must check if the date they have suits my account.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
24 Nov 2023, 11:05Hi Jacky Joseph
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply24 Nov 2023, 11:05
Official
Hi Jacky Joseph
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
JJ
Jacky J's updateReviewer Update
24 Nov 2023, 11:52I am not sure what your response mean. I received a text message early this morning that my debit wasn't successful bear in mind that today is the 24th. I have never skipped the 25th of each month without paying.
I have tried to clarify with your company in the past, telephonically that the debits must be done in the evenings at least check my track record on your system. Please note that I incur bank penalties also note that I don't pay myself, my salary gets processed during the day on the 25th of each month and the processes between banks is something I cannot change. It's out of my control.
I hope you will be able to look into this seriously and put yourselves in my shoes. The fact that you are 'rain' and you can access my bank account as you please because there is nothing I can do as a customer isn't fair.
I have tried to clarify with your company in the past, telephonically that the debits must be done in the evenings at least check my track record on your system. Please note that I incur bank penalties also note that I don't pay myself, my salary gets processed during the day on the 25th of each month and the processes between banks is something I cannot change. It's out of my control.
I hope you will be able to look into this seriously and put yourselves in my shoes. The fact that you are 'rain' and you can access my bank account as you please because there is nothing I can do as a customer isn't fair.
JJ
Jacky J's update24 Nov 2023, 11:52
Reviewer Update
I am not sure what your response mean. I received a text message early this morning that my debit wasn't successful bear in mind that today is the 24th. I have never skipped the 25th of each month without paying.
I have tried to clarify with your company in the past, telephonically that the debits must be done in the evenings at least check my track record on your system. Please note that I incur bank penalties also note that I don't pay myself, my salary gets processed during the day on the 25th of each month and the processes between banks is something I cannot change. It's out of my control.
I hope you will be able to look into this seriously and put yourselves in my shoes. The fact that you are 'rain' and you can access my bank account as you please because there is nothing I can do as a customer isn't fair.
I have tried to clarify with your company in the past, telephonically that the debits must be done in the evenings at least check my track record on your system. Please note that I incur bank penalties also note that I don't pay myself, my salary gets processed during the day on the 25th of each month and the processes between banks is something I cannot change. It's out of my control.
I hope you will be able to look into this seriously and put yourselves in my shoes. The fact that you are 'rain' and you can access my bank account as you please because there is nothing I can do as a customer isn't fair.
JJ
Jacky J's updateReviewer Update
24 Nov 2023, 12:35I suggest you relook at your system and set a date at least after, if the 25th falls on a weekend. If you set a date after I will still make the payment on the 25th as I always do. Going to that account at any time will not help.
JJ
Jacky J's update24 Nov 2023, 12:35
Reviewer Update
I suggest you relook at your system and set a date at least after, if the 25th falls on a weekend. If you set a date after I will still make the payment on the 25th as I always do. Going to that account at any time will not help.