CHANGE TO DATA PACKAGE WITHOUT CONSENT WHILE STILL PAYING THE SAME FEE

#***4 & #***4 These above are my ticket numbers for my complaints laid. I have multiple contracts with Rain and I have been using them for several years and it seems like every time I have an issue they can never assist me after the 1st phonecall to them I have to call them multiple times. The most recent issue is that they have limited my data on my simcard to 2gigs when it has always been unlimited. My subscription fee has not dropped but my service plan has. I have contacted them and was 1st advised its a glitch in the system and even if I finish up the data I will still have internet services. I tested the theory and used up my data only to have my internet services disconnected thereafter. I called again to advise of this and was told its been escalated to the billings department and I should get a call in 1hour to have it rectified. I called after 3 hours as I had not received any phone calls and was told I cant speak to a manager or the billings department as there is no way to transfer my call neither is there any contact number that I can call to follow up on this so called escalation but I will have feedback soon. I STILL HAVE NOT RECIEVED A CALL OR FEEDBACK AND YET MY SUBSCRIPTION IS PAID AND NOW I AM SITTING WITHOUT THE SERVICES I HAVE PAID FOR