Change of Debit Order Date leads to disconnection and money owing

Item: Rain
Rating: 1
Author: Craig R

Last month I changed my debit order date from the 25th to the 1st, to better accommodate my incoming salary.

The very next day I call repeated calls from Rain, saying I owe them R819. Everyday since I have been called with the demand for payment. I have tried to explain to the collections people that all I did was change the debit order date and that my account has been paid up to date.

Well sadly it seems in order to remain connected to Rain, they need a double payment of R819. Which makes no sense as my monthly package is R795. I have called numerous times and have been told it is a billing issue and it will be escalated.

***

It's now been 2 days and not a single call or email to assist me with resolving this matter.

Why is it they can call multiple times a day for money, but not a single call to resolve the billing issue?

Helpful (0)

Replies (1)

Craig R's updateReviewer Update

04 Jul 2025, 09:58

Still no resolution, not a single phone call. Service isn't a priority at Rain, access to your bank account is. To say they are useless at problem solving would be to kind, they just another **** company offering a ****ty product and even ****tier service. Best you come collect your device or you can find it in this weeks trash

Craig R's update04 Jul 2025, 09:58

Reviewer Update