CATCH A WAKE UP AND REFUND MY MONEY

I feel defeated after a series of emails and phone calls trying to get help from day 1. Nobody seems to be working in this company from the consultants, to team leaders and most def the back office team. After clearly reading the refund policy should I request for one I can gladly do so and within 7 days from sim activation and all my money will be refunded. I did so online and I called to make sure my cancellation and refund was processed successfully and I was informed it was and within 7-10 working my money will be paid. Till now I had to ask what the delay was only after my recent contact with RAIN only then my refund was being processed and informed again to wait yet another 7-10 working days. Why do we have to beg for our monies to be refunded? Yet you don't deliver a service we render or pay for and your employees are always offline and somehow the frontline consultants say they cannot transfer calls to other departments but they themselves can make calls to those very same departments? I'm really disappointed if this is the kind of treatment you provide your customers. Just refund my money and we can all go our separate ways. I'll be so relieved knowing I won't have to deal with RAIN anymore.