JB
Justin B
1 reviews | Active since Sept 2016
21 Jul 2020, 14:46
Can't manage payment details on website
Been trying to update my card details on the Website for the past 3 weeks. Website just loads once I enter my OTP and never updates the card.
The card currently loaded is no longer active so payment will bounce on 1 August. Logged a support ticket and a query on Twitter weeks ago but I still haven't received a call to sort this out.
Next step is to just cancel my account.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
21 Jul 2020, 15:13Hi Justin
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply21 Jul 2020, 15:13
Official
Hi Justin
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
JB
Justin B's updateReviewer Update
27 Jul 2020, 13:25Someone needs to contact me before the end of the week. If not you just wont receive payment because the card linked to my account is no longer in use, so not my problem really. I was contacted last week to take up 5G with you but you cant even resolve my billing query - pathetic client service.
JB
Justin B's update27 Jul 2020, 13:25
Reviewer Update
Someone needs to contact me before the end of the week. If not you just wont receive payment because the card linked to my account is no longer in use, so not my problem really. I was contacted last week to take up 5G with you but you cant even resolve my billing query - pathetic client service.