Cant get hold of anyone

Item: Rain
Rating: 2
Author: Francois C

A first line technician advised me to reset my router and now its not getting back. She is not even assiting to escelate and said it might take 3 days. 3 days? To sort out a small issue. I only had an issue with 1 website as ive seen some other people below had similar issues connecting to work addresses. The technician blamed loadshedding, but it is a routing issue. Please urgently contact me.

Helpful (0)

Replies (5)

Rain's replyOfficial

02 Feb 2023, 11:04

Hi Francois

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply02 Feb 2023, 11:04

Official

Hi Francois

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Francois C's updateReviewer Update

02 Feb 2023, 11:12

Thank you. The website is www.hub.remax.co.za

Francois C's update02 Feb 2023, 11:12

Reviewer Update

Thank you. The website is www.hub.remax.co.za

Francois C's updateReviewer Update

02 Feb 2023, 12:39

O have contacted remax support, the issue is not their side. I can acxess it with my mobile network, but not on rain. Please get a senior tevhnician to call me. It is a routing issue.

Second, im am still down. No internet.

Francois C's update02 Feb 2023, 12:39

Reviewer Update

Francois C's updateReviewer Update

02 Feb 2023, 12:48

Any chance of that happening?

Francois C's update02 Feb 2023, 12:48

Reviewer Update

Any chance of that happening?

Francois C's updateReviewer Update

02 Feb 2023, 12:57

Ok, i got hold of a technician. All sorted. Thank yiu

Francois C's update02 Feb 2023, 12:57

Reviewer Update

Ok, i got hold of a technician. All sorted. Thank yiu