NH
Nicholas H
1 reviews | Active since Apr 2024
19 Feb 2026, 15:11
Can;t get ahold of support.
I'm am trying to cancel my rain subscription. It has been a week since I cancelled but I have received no contact to collect the router tied to my rain subscription. It seems that rain is delaying the router collection so that they can bill me for an additional month.
It is impossible to get a hold of rain support so I have to write a review here.
reference number is: ***2
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
19 Feb 2026, 15:16Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Rain's reply19 Feb 2026, 15:16
Official
Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
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Nicholas H's updateReviewer Update
19 Feb 2026, 15:24-
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Nicholas H's update19 Feb 2026, 15:24
Reviewer Update
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Nicholas H's updateReviewer Update
20 Feb 2026, 06:08Hi there,
So I will be charged for a whole month extra where you will not be providing the service?
So I will be charged for a whole month extra where you will not be providing the service?
NH
Nicholas H's update20 Feb 2026, 06:08
Reviewer Update
Hi there,
So I will be charged for a whole month extra where you will not be providing the service?
So I will be charged for a whole month extra where you will not be providing the service?
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Nicholas H's updateReviewer Update
20 Feb 2026, 06:10Can the service be cancelled immediately and the device collected next week.
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Nicholas H's update20 Feb 2026, 06:10
Reviewer Update
Can the service be cancelled immediately and the device collected next week.
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Nicholas H's updateReviewer Update
22 Feb 2026, 12:41Hi there,
I did receive a call which I answered. The support staff said that they have to speak to my wife who is the owner of the account. I said she would be available after 2:30pm on Friday but no follow up call was made.
I did receive a call which I answered. The support staff said that they have to speak to my wife who is the owner of the account. I said she would be available after 2:30pm on Friday but no follow up call was made.
NH
Nicholas H's update22 Feb 2026, 12:41
Reviewer Update
Hi there,
I did receive a call which I answered. The support staff said that they have to speak to my wife who is the owner of the account. I said she would be available after 2:30pm on Friday but no follow up call was made.
I did receive a call which I answered. The support staff said that they have to speak to my wife who is the owner of the account. I said she would be available after 2:30pm on Friday but no follow up call was made.
NH
Nicholas H's updateReviewer Update
22 Feb 2026, 15:40My account is paid up to date. Can you confirm that I will not be debited for next month as I will no longer be receiving the service.
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Nicholas H's update22 Feb 2026, 15:40
Reviewer Update
My account is paid up to date. Can you confirm that I will not be debited for next month as I will no longer be receiving the service.
NH
Nicholas H's updateReviewer Update
22 Feb 2026, 18:24Hi there,
How can you bill for March if it is scheduled for cancellation on the 1st of March as I will not have the service for the whole of March.
How can you bill for March if it is scheduled for cancellation on the 1st of March as I will not have the service for the whole of March.
NH
Nicholas H's update22 Feb 2026, 18:24
Reviewer Update
Hi there,
How can you bill for March if it is scheduled for cancellation on the 1st of March as I will not have the service for the whole of March.
How can you bill for March if it is scheduled for cancellation on the 1st of March as I will not have the service for the whole of March.
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Nicholas H's updateReviewer Update
22 Feb 2026, 18:25According to my invoice I have already paid for the January service.
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Nicholas H's update22 Feb 2026, 18:25
Reviewer Update
According to my invoice I have already paid for the January service.
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Nicholas H's updateReviewer Update
22 Feb 2026, 18:28Can you please email a full invoice from the date the account was opened?
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Nicholas H's update22 Feb 2026, 18:28
Reviewer Update
Can you please email a full invoice from the date the account was opened?
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Nicholas H's updateReviewer Update
23 Feb 2026, 08:40Thank you.
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Nicholas H's update23 Feb 2026, 08:40
Reviewer Update
Thank you.
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Nicholas H's updateReviewer Update
24 Feb 2026, 13:56Received, thank you.
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Nicholas H's update24 Feb 2026, 13:56
Reviewer Update
Received, thank you.
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Nicholas H's updateReviewer Update
26 Feb 2026, 11:42Hi there,
I have sent the email.
I have sent the email.
NH
Nicholas H's update26 Feb 2026, 11:42
Reviewer Update
Hi there,
I have sent the email.
I have sent the email.