SN
Sipho N
1 reviews | Active since Sept 2009
15 Nov 2023, 12:41
Can't connect to the Rain Network
I am paying a premium fee for the Rain 5G but i have been offline for almost 24 hours, and when calling their call center , they said their towers are down. Surely they need to prioritize this and not expect us to use their terrible 4G network. I can't work or connect to the internet. I have been forced to buy data for another network because i can't use my rain data. This is disappointing and it doesn't seem like they care. I called their customer care at 8am this morning and i still can't connect to the 5g network.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
15 Nov 2023, 14:20Hi Sipho Ndlovu
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
Rain's reply15 Nov 2023, 14:20
Official
Hi Sipho Ndlovu
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
SN
Sipho N's updateReviewer Update
15 Nov 2023, 14:48Hi Rain, please can you sort this out asap. Your 4G network is useless, it connects but doesn't work. Can you please sort out the networkk that i have paid for. That is why i moved from your 4G network initially.
SN
Sipho N's update15 Nov 2023, 14:48
Reviewer Update
Hi Rain, please can you sort this out asap. Your 4G network is useless, it connects but doesn't work. Can you please sort out the networkk that i have paid for. That is why i moved from your 4G network initially.
SN
Sipho N's updateReviewer Update
16 Nov 2023, 07:18My problem is still not resolved, it's been 48 hours of no 5G network. Rain responded that the router will reconnect to 5G once their tower is back up. There is no ETR , they just expect us to wait and keep spending money for data from other networks. Can they please respond with a time frame when this issue will be resolved. Don't give me your useless 4G option because it's very slow and i can't do my work from home. I had to excuse myself from work yesterday because of your disappointing network. We don't default on payments and i am sure this is the reason you don't prioritise on our complaints. An apology without change is manipulation, and i believe that is what Rain is doing to us. I am very disappointed.
SN
Sipho N's update16 Nov 2023, 07:18
Reviewer Update
My problem is still not resolved, it's been 48 hours of no 5G network. Rain responded that the router will reconnect to 5G once their tower is back up. There is no ETR , they just expect us to wait and keep spending money for data from other networks. Can they please respond with a time frame when this issue will be resolved. Don't give me your useless 4G option because it's very slow and i can't do my work from home. I had to excuse myself from work yesterday because of your disappointing network. We don't default on payments and i am sure this is the reason you don't prioritise on our complaints. An apology without change is manipulation, and i believe that is what Rain is doing to us. I am very disappointed.
SN
Sipho N's updateReviewer Update
16 Nov 2023, 11:54Thank you so much. I was connected to the other tower by your customer care agent yesterday. I have rebooted my router and connected to 5G. Thank you for resolving this for me.
SN
Sipho N's update16 Nov 2023, 11:54
Reviewer Update
Thank you so much. I was connected to the other tower by your customer care agent yesterday. I have rebooted my router and connected to 5G. Thank you for resolving this for me.