1 reviews | Active since Jul 2017
Can't complain about customer service IF THERE IS NO CUSTOMER SERVICE
I canceled my fiber and app**** for Rain router as the service provider for the fiber line insisted that no throttling would be done by then, but sadly they were throttling so I canceled. We saw a great deal from Rain, sighed up received the router and from day one we have been experiencing problems. I lodge a ticket on their website which is NOT user friendly at all, I'm left without words as I received an email from explaining the delivery process I must just confirm my physical address. Needless to say I rep**** my physical address, today is the 3de day and Melvin R (rain CeC) is missing in action.
12 Nov 2020, 16:29 SAST
Good day Elaine
Melvin here, thank you for contacting rain.
Regarding the intermittent connectivity, I see the issue.
I will have to make arrangements to swap out the device indoor device for the indoor/outdoor device as they optimize better.
May you please confirm the address you prefer the old router be collected and the new router be delivered.The collection and delivery takes between 3-5 business days, but usually takes place in the 1st 2-3 days.
Please confirm the address you prefer the device be delivered and collected from please.
Looking forward to hearing from you. Hustle&Motivate
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I WANT THE EXCANGE TO BE DONE BEFORE 12 O'CLOCK TODAY 18 NOVEMBER 2020 AND COMPENSATION FOR THE INCONVENIENCE AS I'M THE BREADWINNER AND I WORK 3 DAYS A WEEK FROM HOME.
IF RAIN SUPPLIES QUALITY TESTED ROUTERS THEN SOMEONE ISN'T DOING THEIR JOB AND I REFUSE TO PAY FOR LITTLE TO NO SUPPORT TEAM AND MANAGEMENT THAT JUST DON'T CARE. I'M A SALES MANAGER THAT SUPPLIES PRODUCT NOT SERVICE AND I WOULD NEVER RECOMMEND ANYONE TO USE RAIN. DURING THE LOCKDOWN THE INTERNET PROVIDERS SERVICE HAS REALLY AND TRULY SUCKED!!!!
I WANT THE EXCANGE TO BE DONE BEFORE 12 O'CLOCK TODAY 18 NOVEMBER 2020 AND COMPENSATION FOR THE INCONVENIENCE AS I'M THE BREADWINNER AND I WORK 3 DAYS A WEEK FROM HOME.
IF RAIN SUPPLIES QUALITY TESTED ROUTERS THEN SOMEONE ISN'T DOING THEIR JOB AND I REFUSE TO PAY FOR LITTLE TO NO SUPPORT TEAM AND MANAGEMENT THAT JUST DON'T CARE. I'M A SALES MANAGER THAT SUPPLIES PRODUCT NOT SERVICE AND I WOULD NEVER RECOMMEND ANYONE TO USE RAIN. DURING THE LOCKDOWN THE INTERNET PROVIDERS SERVICE HAS REALLY AND TRULY SUCKED!!!!