Can't claim from my Insurance because of rain bad service

My cellphone was ****** with a Rain SIM card inside. I have contacted Rain’s call center multiple times to request that the device be blacklisted just like any other network so I can get the ITC number required by my insurance provider to process my claim.

Despite all my efforts, I have received no assistance. I’ve been paying for cellphone insurance for years, and now that I finally need it, I’m unable to claim — simply because Rain won’t provide the blacklist reference number.

I feel completely ****med. I chose Rain as my network, not knowing that they are not reliable in times of need. I’ve lost my phone and now I’m losing the insurance benefits I’ve paid for, all because of Rain’s failure to act.

This is unacceptable, and I’m urging Rain to take responsibility and assist customers properly in urgent situations like this.