1 reviews | Active since Dec 2017
CAN'T CANCEL rain poor service: WEBSITE UPGRADE
Since joining rain April 2020, it has honestly been the worst nightmare: - Never has it functioned properly to the claimed/promised speed or product quality. - Even after numerous complaints and late-answered emails back-and-forth between a service agent, service was poor. - I was apparently "moved" to a new tower (without any proof), and there was no change in the service. - The only time the Sim would work better is 1am - 5am. - Sometimes, it just refused to connect and Rain would still diligently collect their money on the first day of every month
I am not trying to process a cancellation, and yesterday 31 January 2021,their website reflects a message saying that "the website is being updated". Once again, in line with their poor service, rain failed to inform customers of an impending system upgrade that would be taking place. No company upgrades their main platform and portal without informing customers that this would be happening.
I disconnected my device yesterday, and removed the Sim. rain needs to cancel my service so I can move onto an ISP that respects my money and my business as a customer!
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Your service is beyond atrocious! A Nolifa Roshikomboi emailed me back with no resolution, and still, your main service portal/website has been down all of today, even reflecting the message that it'll be up "tomorrow" - which should've been today! I can't say I'm surprised because this is the calibre of service we have come to know and expect from rain. I absolutely cannot wait until my service is officially cancelled and I can forget about rain. Your company should be renamed cyclone-meets-typhoon-meets-hurricane-on-top-of-a-tsunami! DISGUSTING!!
Your service is beyond atrocious! A Nolifa Roshikomboi emailed me back with no resolution, and still, your main service portal/website has been down all of today, even reflecting the message that it'll be up "tomorrow" - which should've been today! I can't say I'm surprised because this is the calibre of service we have come to know and expect from rain. I absolutely cannot wait until my service is officially cancelled and I can forget about rain. Your company should be renamed cyclone-meets-typhoon-meets-hurricane-on-top-of-a-tsunami! DISGUSTING!!