CP
Claudette P
1 reviews | Active since Jun 2023
21 Jun 2023, 11:01
Cant cancel my account !!!!
My Rain services were paid up to date including April 2023. I have not used my Rain as from 1 May. They keep trying to debit my bank account and they keep saying I have an outstanding bill. How can this be if I have not used the services from 1 May ???? And I cannot Manage my account on the Rain portal. How am I supposed to cancel my Rain sim card, if I do not have access to this??? I am not going to pay R499, if I am not using the service, just to cancel my account.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
21 Jun 2023, 11:05Hi Claudette P,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Jun 2023, 11:05
Official
Hi Claudette P,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
CP
Claudette P's updateReviewer Update
05 Sept 2023, 10:34Good day
I try to phone rain with no luck. Why have you billed my account 4 times??????????????????????????? Take was is due for the month of May ONLY AND REFUND ME THE BALANCE. I do NOT want a credit on my account. I want to cancel my Rain account. Please attend to the REFUND INTO MY BANK ACCOUNT ASAP.
I try to phone rain with no luck. Why have you billed my account 4 times??????????????????????????? Take was is due for the month of May ONLY AND REFUND ME THE BALANCE. I do NOT want a credit on my account. I want to cancel my Rain account. Please attend to the REFUND INTO MY BANK ACCOUNT ASAP.
CP
Claudette P's update05 Sept 2023, 10:34
Reviewer Update
Good day
I try to phone rain with no luck. Why have you billed my account 4 times??????????????????????????? Take was is due for the month of May ONLY AND REFUND ME THE BALANCE. I do NOT want a credit on my account. I want to cancel my Rain account. Please attend to the REFUND INTO MY BANK ACCOUNT ASAP.
I try to phone rain with no luck. Why have you billed my account 4 times??????????????????????????? Take was is due for the month of May ONLY AND REFUND ME THE BALANCE. I do NOT want a credit on my account. I want to cancel my Rain account. Please attend to the REFUND INTO MY BANK ACCOUNT ASAP.
CP
Claudette P's updateReviewer Update
05 Sept 2023, 10:35Apologies, I mean for the month of APRIL ONLY! Please let me know once you have attended to the refund so I can cancel my account.
CP
Claudette P's update05 Sept 2023, 10:35
Reviewer Update
Apologies, I mean for the month of APRIL ONLY! Please let me know once you have attended to the refund so I can cancel my account.