Cannot cancel subscription - Poor service

I opted for Rain on a month to month basis as the complex I moved to did not have fibre or ADSL available.

When I subscribed a week later fibre has been installed and activated in my complex after waiting 3 months.

I canceled my subscription and even mentioned that they do not have to refund me, they can just collect their router as I haven't even opened it..

This was logged 14 June 2022 already and a agent responded on the 14th of June which was then escalated to the accounts department I believe. Turnaround time was good for the first response.

Since then I have been following up on the same ticket and an agent called me last week to check in as they could see I have not made any connection since I received the router. Which is I feel is good service.

BUT.. Money has been deducted from my account since then and now over the last day of the month another debit order has been deducted.

Please can you get someone to cancel my order and collect the router?

I'm not here to badmouth Rain, I simply want my subscription to be cancelled.