Cannot CANCEL RAIN Through Any Means Provided!

Lack of competence, skills, or horrible business processes with horrible integration?

Simple task: I want to cancel my RAIN product, immediately. To do this, I have used all channels at my disposal: 1. Called the call centre where the agent supposedly logged a ticket for the cancellation but never received an SMS to confirm cancellation. 2. Sent several messages on your website asking to cancel my product, with no success. 3. Reached out to RAIN on the Facebook channel using Facebook Messenger. They even claimed I am not a client, they found no products with my address, ID and mobile number. Like, how is this possible unless you have severe fragmentation of databases that do not sync or poor Integration services? 3.1 I sent the Facebook Channel a photo of the RAIN Zero Router and a photo of the bottom displaying the serial number. They read the message but never responded.

By this means you're deliberately delaying the off-boarding process of clients purely to bill clients for a little longer. This is so anti-client-centricity, it makes me want to vomit compared to how seriously we take client-centricity at the FinTech company I work for.

Please contact or hire more 1. Business Analysts 2. Business Process Engineers 3. Business Architects 4. Enterprise Architects 5. Quality Assurance Analysts/Testers 6. Competent Product Owners 7. Driven Scrum Masters.

Cancel my RAIN product or I will initiate the Consumer Protection Act via the ombudsman, furthermore have my lawyer draft a warning for beaching your contract with me as the client.